I was talking to an IT director yesterday, and she gave me a good idea for a blog post: Toner Phoners. The scam has been around for a while, and the severity of what it can do to your wallet depends on how horrible of people you’re dealing with. Letting your office people (especially new hires) know about it is extremely important. The details may vary, but the basic formula is something like this:
Toner Phoner: “Hey, this is Bob over at _______ Office products, and we’re getting ready to ship out your order, I was wondering if you could read the model number of your office printer to me again. I just want to double check we have the right stuff in your order.”
New Office Person: “Oh, um, yep we’ve got a Xerox Phaser 8860 at our printing center.”
Toner Phoner: “OK, we’ll get that toner you ordered sent right over.”
The company will then be sent a bunch of sub-standard compatibles at exorbitant rates. If you are the victim, DO NOT use the products! They are normally incredibly cheap, and if one leaks in your printer, they are not under warranty, so you just got soaked for toner and a printer. If you are familiar with toner cartridges, you can usually tell how quality a cartridge is by its weight: cheap cartridges will be much lighter due to the lack of toner in them. If you are the victim of a toner phoner, look at the government’s site to help you know your rights: FTC.gov/boss
Like I’ve said before, if you are going to use compatibles, make sure they are under warranty, and don’t overbuy (as returning old toner can be a hassle). Buy from local companies with people you know and trust. Give us a call with your toner needs!





